1. Before you send your samples
Please contact us to inform us of your intention to send us samples, so we can expect your shipment.
If you can identify the subtype of your samples using the HI Typing Assay prior to shipping, this will greatly assist processing at the WHO CC. If this is not possible, or if you have an urgent sample for which the Diagnostic Assay will delay shipping, please send us your sample immediately and we will determine the subtype at the WHO CC. To learn more about the HI Typing Assay, click here
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2. Sample preparation and packaging
Please include a copy of the following paperwork with your samples AND also send us a copy separately (by email if possible)
AQIS Permit: please email us to request a copy of our current import permit
Sample Submission Form: download Sample Submission Form
We have recently updated our sample submission form - you should "enable macros" to use the autocomplete function. We hope you will find the form easy to use, please let us know if you have any suggestions for improvement.
When filling out the Sample Submission Form, please provide as much information as possible (including relevant patient data), as this will greatly assist us in processing the samples.
Both clinical specimens and viral isolates should be stored at -70°C and shipped on dry ice. (The viruses will not survive if they are stored at -20°C and shipped on wet ice.) Please minimise the number of times that clinical specimens are freeze-thawed.
If sending viral isolates, please send 1-2ml of isolate.
For clinical specimens, it is ideal to send at least 0.5-1ml of specimen (and more if possible). However if this is not possible, please send whatever volume you can provide.
Samples should be sent in clearly labelled neoprene tubes with leak-proof caps. If your samples are frozen and in leak-proof tubes, wrapping in parafilm should not be necessary. Please ensure that your labels are securely fastened and not at risk of falling off or being erased while being shipped – if possible please use non-erasable ink.
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